Terms and Conditions
If you need help in selecting the right equipment for your needs please call us on 0113 2865833 (Monday to Friday 9am - 5pm). We will be happy to give you all the help you require. You can use our feedback form or email us.
Prices
All prices shown on this website are inclusive of VAT and delivery.
Sometimes due to the weight of certain products and special offers, a small delivery charge may be added. These charges will be fully advised at the time of sale and before any monies are exchanged.
Delivery costs for Tractors and Rideons will be delivered free of charge within the Yorkshire Region. For the rest of the UK mainland a delivery charge will be applied, rest assured however, that these costs will always remain competitive - Please call for details.
Payment
Payment should be made by credit or debit card by telephone (0113 2865833) or by cheque made payable to Hill Top Lawnmowers. At the moment we do not accept credit card payments through this website. Complete payment for the goods you order must be made before your order can be accepted. Once we accept your order a legally binding contract will come into force. We will accept your order when your payment clears.
Delivery
We aim to deliver all products within 1-2 days from our receipt of your order and the clearance of your payment. We will inform you at the time of ordering of the expected delivery date. Our distributors will dispatch your products directly to you. We will send your receipt, and if necessary a copy of the credit card payment, by post on the same day.
Product Warranties
All equipment we sell carries the manufacturers' warranties. For commercial use some warranties may change in detail. Please contact us for full details.
Your right to cancel the contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you received your goods.
You can not cancel your order if you have taken any audio or video recording or computer software out of its sealed packaging.
To cancel your contract with us, you must notify us in writing or by e-mailing us.
If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at the address specified by us, at your own cost and risk as soon as possible.
Once you have notified us by cancelling your contract with us, any sum deducted by us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation of the contract PROVIDED THAT all goods are returned by you and received by us in the same condition they were in when delivered to you. If you fail to return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Cancellation by us
We reserve the right to cancel the contract between us if:
We do not deliver to your part of the country/area;
if we have insufficient stock to deliver the goods you have ordered; or
Any of the good you ordered was listed at an incorrect price due to typographical error or an error in the pricing information given to us by the suppliers/manufactures.
If we do have to cancel your contract we will notify you by e-mail and will re-credit back to your account any sum deducted by us from your credit card as soon as possible in any event within a 30-day period of your order. We will not be obliged to offer any kind of compensation for any disappointment suffered.
Please add/amend the delivery section with the following: We will send your receipt together with with a copy of the credit card payment.
Timed & Saturday deliveries may be possible in certain circumstances and this will be at an additional fee paid by the customer. Whilst we use all reasonable care to meet any dates for delivery specified when your order is accepted, we cannot guarantee that delivery will take place on those dates.
You become the owner of the goods you have ordered when they have been delivered to you. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Liability
If the goods we have delivered are not the goods you have ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail or in writing at our contact address giving full details of the problem promptly. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify in writing or by e-mail at our contract address within 40 days of the date on which you ordered the goods.
Faulty Goods
If any goods are faulty, or different from those you ordered, you must notify us before returning them. You must then return the products within 30 days of the date of delivery to our contact address at your own cost and risk. The cost of your order and any carriage, will be refunded within 30 days of the date of cancellation if the goods are returned by you correctly and received by us in the same condition delivered to you.
Privacy Policy
Hilltop Lawnmowers are committed to protecting your privacy and we collect only the information about you that is submitted at the time of your order, or during any enquiry about our goods and services. The information that we lawfully collect about you (in accordance with the Data Protection Act 1998) will be used only for the purposes of fulfilling orders and answering enquiries. Any of your personal details are handled with total confidentiality and stored securely by Hilltop Lawnmowers. These details will never be passed to third parties for use for marketing purposes, or any other purpose. If you have any concerns or questions about our Privacy Policy, please contact our customer services team by email or by telephone on 0113 2865833 during business hours.
Complaints
Hilltop Lawnmowers are committed to providing a high standard of customer service and customer satisfaction. We will deal swiftly and professionally with any concerns or complaints about our products or services. Please contact our customer services team by email or by telephone on 0113 2865833 during business hours. We will try to address and respond to complaints and concerns within 2 working days. We will also keep you fully informed on the progress of your complaints.
Web Site Security
If you have any our customer services team by email or by telephone on 0113 2865833 during business hours.